Trouble with phone calls or Wi-Fi calls

If you can't make or receive calls, have dropped calls, or the audio quality isn't proficient, endeavor the troubleshooting steps below to fix the problem. After each step, endeavour making a call or ask a friend to telephone call you lot to check if the event is fixed. You can always use the push button below to contact a Google Fi expert.

Keep in mind that dropped calls may happen every in one case in a while considering of interference from buildings, conditions, or other factors.

Wi-Fi calling works on Designed for Fi and most Compatible with Fi phones.

1. Check that Wi-Fi calling is enabled in the Google Fi app

  1. Open the Google Fi app Fi.
  2. At the bottom of the screen, tap Wi-Fi calling.
  3. Enable Wi-Fi calling.

two. Cheque your number transfer status

If your number transfer is in progress, you won't be able to make calls until the transfer finished and your number is activated. To bank check if your transfer is still in progress, open up the Google Fi app on your phone. If information technology'south notwithstanding in progress there will be a notification at the meridian of the screen.

3. Use the default Telephone app

Make certain you are using the Phone app Phone that came on your telephone to brand calls. Other apps for dialing aren't supported.

4. If the signal icon on your phone has no confined or but ane bar , check if you're in a coverage surface area

Bank check the coverage map for U.Due south. locations. If you're using your phone exterior the U.S., check the 120+ supported countries where you tin can utilize Google Fi.

If we take coverage in your location: Try going to some other spot nearby where y'all take a bespeak. If you are inside a building or underground, try going outside. Buildings tin can sometimes block signals. If that doesn't work, continue on to the next steps.

If we don't take coverage in your location: Connect to Wi-Fi so you can use Wi-Fi calling.

Tip: There may exist a service outage.

five. Make sure yous're calling a valid number with the correct format

Calls in the U.S.

If yous're having problems with outgoing calls, employ the full 10- or xi-digit number. Try dialing:

  • (Expanse code) + (number)
  • i+ (area lawmaking) + (number)

Calling other countries from the U.Southward.

If you are calling an international number from the U.S.:

  • Canada and U.South. Virgin Islands: Dial ane (expanse code) (local number).
  • To all other countries: Tap and agree 0 until + on the displays on the screen, so dial (country code) (surface area code) (local number). For example, if you're calling a number in the U.K., dial + 44 (area lawmaking) (local number).

Calling while you're outside the U.Due south.

If you are outside the U.South. and calling international numbers or the U.South.:

  • To phone call a number in the land you're visiting: Dial (expanse code) (local number).
  • To call some other state: Tap and hold 0 until a + displays on the screen, then punch (state code) (area lawmaking) (local number). For example, if you're dialing a number in the U.M. from Japan, punch + 44 (surface area code) (local number).
    • If this number format doesn't work, y'all tin also try using the exit code of the country you are visiting. Employ (exit code) (destination country code) (surface area code) (local number).
  • To telephone call a number in the U.S.: But dial ane (expanse code) (local number). No need to dial 011 and the country code.

6. Turn Airplane mode on, then off

Turning Aeroplane mode on and off will reset some settings and may fix your connection.

  1. Open up your phone'southward Settings app Settings.
  2. Tap Network & Internet.
  3. Plow on Plane mode.
  4. Turn off Plane mode.

Brand sure Airplane fashion is off when you're washed. Calling won't work if Aeroplane mode is on.

7. Check for Google Fi app updates

Updates to the Google Fi app tin provide feature and security improvements that may gear up your outcome.

To bank check if there's an update for the Google Fi app, follow these steps:

  1. On your phone, open the Google Play Store app Play Store.
  2. At the top right, tap the contour icon.
  3. Tap Manage apps & device and thenUpdates bachelor.
  4. If Google Fi is listed, tap Update.

viii. Cheque for Carrier Services app updates

9. Check for arrangement updates

System updates for your phone can provide improvements that may set your issue. To check for and install system updates, follow these steps:

  1. Open up your phone's Settings app Settings.
  2. Tap Organization and then System update.
  3. Tap System Updates.
  4. Tap Bank check for update.
    • If a organisation update is available, tap Install. You might demand to restart your phone to complete the update.
    • If a system update is not bachelor, the screen will say "Your organization is upward to date."

10. Allow Google Fi app to ignore your VPN

eleven. Restart your phone

Restarting your phone gives information technology a fresh beginning and is sometimes all you demand to fix your outcome. To restart your telephone, follow these steps:

  1. Press and hold the Power button until the menu pops up.
  2. Tap Power off, and your phone will plow off.
  3. Press and concord the Ability push button until your device starts.

Related articles:

  • Brand calls over Wi-Fi

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